As the novel coronavirus outbreak impacts every aspect of people’s lives, normal business activities of enterprises have been unprecedentedly impacted. Meanwhile, the threat of the virus spreads, what will have changed in the way we think and behave, and how will that affect the way we design, communicate, build and run the experiences that people need and want?

The answers to these questions will be revealed in the ways people and businesses react and find innovative ways to rise above these challenging times.

Challenges on Operations

01. Business process functions across most industries are severely disrupted due to the immense pressure of the pandemic crisis. From small, medium to large enterprises must reassess and restructure to face difficulties for employees to commute to work resulting in the inability to produce or serve customers.

02. Organizations must respond rapidly to maintain continuity and to de-risk their operations to serve their businesses now, and in the future.

As your business solution partner PBSS has introduced Work from home solutions, mark attendance via mobile from anywhere, Cloud hosting with IaaS, accounting, ERP solutions and other Industry and functional vertical options through SaaS where employees can involve in business operations from home.

Challenges on Commerce

01. While Direct-to-Consumer and B2B organizations scramble to meet immediate and emergency needs, the Coronavirus pandemic has activated a new wave of commerce innovation.

02. New buying behaviors are forming that are likely to remain after the crisis has passed – and this presents opportunities. Those who viewed digital commerce as a secondary channel, now need to reprioritize their business with a digital commerce focus. For example, retailers are rallying to provide “contactless” delivery and curb-side pick-up services for consumers.

Here are few ways we would help you to streamline challenges you are facing related to commerce in your business,

01. E-commerce Platform – PBSS does integrate to your web site and to the backend ERP where the information updated in real time.

02. New delivery mobile applications can be implemented by PBSS

03. Online implementation methodology has been introduced due to the COVID Outbreak.

Challenges on Customers

01. Organizations need to give attention on trying to connect with their customers during these times. They can create their organization’s personality and emotional intelligence to create a stronger bond with their customers.

02. The impact of the coronavirus outbreak requires companies to move at an unprecedented speed and that means re-evaluating how to contact centers are leveraged, how employees deliver relevant customer experiences, where they work, and how digital channels can be used to support the increase in contact center volume.

03. PBSS can develop mobile apps where you can directly connect with your customers. During and after the lock down, to keep us close to each other, get information from the ground, and take simple actions to support each other.

Challenges on Supply chain

Now more than ever, the supply chain is critical. Companies need to supply goods and services quickly, safely and securely—especially to those at risk of infection or who are working at the frontline of the medical response, such as hospitals and medical institutes developing COVID-19 tests and treatments.

While meeting this unprecedented demand, companies have a responsibility to protect the health and welfare of their employees, their supply chain workers, and the wider communities they operate in, while maintaining the required flow of products and materials.

In this regard, PBSS has introduced the “Work from Home” for some of the staff on rotation basis even after the restart of offices.

Challenges on Experience

01. The global COVID-19 pandemic has forever changed our experiences―as customers, employees, citizens, humans―and our attitudes and behaviors are changing as a result. Once the immediate threat of the virus has passed, what will have changed in the way we think and behave, and how will that affect the way we design, communicate, build and run the experiences that people need and want?

02. It will be necessary to conduct few warm up sessions for the employees to bring them back into the usual office life environment.

In this light, PBSS can help you in terms of reorganizing the work pattern of the organization between the “Work from Home” and “Work from Office” estimating and providing the technology gap of your organization to do so successfully.

Challenges on Leadership

01. The greatest immediate impact of the COVID-19 outbreak is on people. Organizations are focused on caring for their workforces while rapidly managing the shift to new patterns of work.

02. At this critical time, leaders must see through these changes in ways that gain and maintain the trust of their people. That trust depends on leaders demonstrating their care for individuals as well as the wider workforce and community.

03. It means sharing a clear plan and transparently showing how decisions are made. And it requires leadership teams who can proactively respond rather than react, anticipating their people’s changing needs.

04. This is particularly important in Public Service organizations, where leadership needs to calm markets and reassure citizens, businesses, government employees, and community stakeholders.

There is no time of our living history that all the above challenges have appeared in front of us together. We at PBSS are all geared to support our business partners never than before in almost all the aspects of technology.